Return & refund Policy

RETURN & REFUND POLICY

Purfab Export LLP

At PURFAB, we take pride in delivering premium, thoughtfully crafted products. If you are not completely satisfied, we are here to help.

1. ELIGIBILITY FOR RETURNS

Returns are accepted only if:

  • The product is unused, unwashed, and undamaged

  • All original tags, packaging, and labels are intact

  • The return request is raised within 7 days of delivery

2. NON-RETURNABLE ITEMS

The following are not eligible for return or refund:

  • Used or damaged products

  • Products without original packaging

  • Customized or special-order products

  • Items purchased during clearance or sale (unless defective)

3. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery

  • Share clear images/videos of the issue

After verification, we will arrange a replacement or refund at no additional cost.

4. RETURN PROCESS

To initiate a return:

  1. Contact our support team via email or WhatsApp

  2. Provide order details and reason for return

  3. Our team will guide you through the pickup or self-ship process

Return shipping costs may apply unless the item is defective or incorrect.

5. REFUNDS

  • Approved refunds will be processed to the original payment method

  • Refunds are initiated within 7–10 business days after inspection

  • Shipping charges (if any) are non-refundable unless the return is due to our error

6. EXCHANGES

We currently offer size or colour exchanges, subject to availability. Exchange requests must meet return eligibility conditions.

7. CANCELLATIONS

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellations are not allowed

8. FINAL DECISION

All returns, refunds, and exchanges are subject to inspection and approval by Purfab Export LLP. Our decision shall be final and binding.

9. CONTACT US

For return or refund assistance, contact us at:
📧 Email:  shopifypurfab@gmail.com
📞 Phone/WhatsApp: +91 96552 22850

🌿 PURFAB PROMISE

Every product you buy supports sustainable craftsmanship, ethical production, and women-led manufacturing from rural Tamil Nadu.